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Parent Complaint Process

Parent guide to raising a concern or complaint

Education and quality care are vital for your child’s success. 

To support parents, caregivers and the community to address points of concern at site, we need to connect them to the best situated person to resolve their issue. To do this, we have staff who we will refer complaints or issues to, based on the nature of the concern and whether there have been previous attempts to resolve the issue.

Issues within a classroom or home group setting should first be addressed with the teacher of that class, then if a resolution cannot be found, contact the Learning Area Coordinator (LAC) for the subject or Year level Manager (YLM) for home group issues. The LAC or YLM will then escalate issues to an appropriate Senior Leader where appropriate.

Use the following information to help you think about what you are concerned about and how to resolve the matter respectfully and effectively. Please see the process for DfE feedback and complaints here.  

Please email the school for any enquiries.